These Terms are applicable to all Contracts of any kind made by the Quality Hotel Birmingham Airport/NEC (formerly the Bridge House Hotel Birmingham) ("the Hotel") and it's clients ("the Clients") and apply to all reservations, bookings and agreements for accommodation, dining, function room hire, conference hire and use of all the facilities at the Hotel.
Clients are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of the Hotel. The Contract is conditional on the payment of the Deposit.
(1) Interpretation
(1.1) In these Conditions:
"Hotel" means the Quality Hotel Birmingham Airport/NEC (formerly The Bridge House Hotel), Acocks Green, Birmingham;
"Arrival" means the date on which the Facilities are to be provided or shall start to be provided by the Hotel;
"Client" means the person for whom the Quality Hotel Birmingham Airport/NEC has agreed to provide the Services in accordance with these Terms;
"Contract" means the contract for the provision of the Services including these Terms as appropriate;
"Deposit" means the payment specified in clause 5 and Schedule;
"Services" means the provision of accommodation, conference or function room hire and/or supply of food and beverages and other Services by the Hotel for the Client described in writing by the Hotel and on its website or in its brochure;
"Schedule" means the Schedule of deposits and payments and cancellation terms annexed to this Agreement;
"Standard Charges" means the charges shown in any brochure of the Hotel or other published literature relating to the Services in force from time to time;
"Terms" means these terms and conditions.(1.2) The headings in the Terms are for convenience only and shall not affect their interpretation.
(2) Provisional Reservation and Confirmation of Reservations
(2.1) If the Hotel confirms the reservation this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined in the Schedule.
(2.2) If credit card details and payment authority is not given to the Hotel by the Client then subject to any outstanding obligation due to the Hotel from the Client the Contract will cease to be of effect. The Services that are the subject of the provisional reservation will be released and be resold without any further notification to the Client.
(3) Supply of the Services
(3.1) The Hotel shall provide the Services to the Client subject to the Contract.
(3.2) The Client shall at its own expense supply the Hotel with all necessary data or other information relating to the Services within sufficient time to enable the Hotel to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information. Specific information requirements are contained in the Schedule. The Hotel may at any time without notifying the Client make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or the quality of the Services.
(4) Charges
(4.1) The charges payable by the Client shall be detailed in writing by the Hotel. If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between the Hotel and the Client for the provision of the Services.
(4.2) The Hotel may vary the Standard Charges from time to time.
(4.3) All charges quoted to the Client for the provision of the Services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.
(5) Deposit Payments
(5.1) Deposits are non refundable.
(5.2) The different requirements for Deposits are set out in the Schedule.
(6) Payment
(6.1) The payments to the Hotel to be made by the Client (including Deposits) are to be made on the date(s_ and in the amounts to be calculated as specified in the Schedule.
(6.2) If any services under the Contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of the Hotel.
(6.3) Any additional charges due to the Hotel from the Client for the Services shall be paid by the Client on presentation of an invoice.
(6.4) Advance Purchase Rates: For room reservations made using the advance purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation.
(7) Cancellation Charges ("NO SHOWS")
(7.1) The Client agrees to pay charges to the Hotel in the event of cancellation of the Services or if the Client and/or their guests fail to take up the Services at the time and on the day specified in the Contract. The cancellation charges are calculated by reference to the Schedule attached.
(7.2) The Hotel will provide a cancellation reference to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with the Hotel.
(8) Variation in Services Required
(8.1) Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Client and the Hotel in writing.
(9) Liability of the Hotel
(9.1) When the Hotel supplies the Services which include any services supplied by a third party, the Hotel does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Hotel.
(9.2) The Hotel shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.
(9.3) Except in respect of death or personal injury caused by the Hotel's negligence, or as expressly provided in the Terms, the Hotel shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Hotel or otherwise), which arise out do or in connection with the provision of the Services (including any delay in providing or a failure to provide the Services) or their use by the Client, and the entire liability of the Hotel in connection under or with the Contract shall not exceed the amount of the Hotel's charges for the provision of the Services, except as expressly provided in these Terms.
(10) Termination
The Hotel (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.
(11) Client Responsibilities
(11.1) Arrival and departure times for accommodation at the Hotel are 2.00 p.m. and 11.00 a.m. respectively.
(11.2) The Client is responsible for the behaviour of his, her or its guests at the Hotel and in particular for the orderly conduct of guests attending any function or staying in the Hotel or otherwise making use of the Services. The Client must ensure that no unreasonable noise or nuisance is caused either for the Hotel or its other guests and Clients. The Client must comply with any reasonable request of the Hotel and with any policies of the Hotel as may apply to the Services from time to time.
(11.3) Should a resident of the Hotel wish for any item to be received or held by the Hotel prior to arrival or following departure, advance notice will be required. The Hotel retains the right to deny receipt of such items. Any costs incurred for return will be borne by the sender. All items are left at the owners risk and may be subject to search. Please note that should an item be locked or sealed, it is the responsibility of the owner of the item to facilitate access. The Hotel is not liable for any flood, fire or damage to the items.
(11.4) Smoking is prohibited in all interior areas of the Hotel, including the bedrooms, restaurant and lounge bar.
| Time-Table | Client Requirements* | Cancellation Charges** |
|---|---|---|
| Enquiry date greater than 3 months prior to arrival. | 10% of Proforma Invoice. Deposit within 5 working days to confirm reservation. | None. If deposit not paid within 10 days then reservation cancelled. |
| Enquiry date 3 months or less. | 10% of Proforma Invoice. Deposit within 5 working days to confirm reservation. | 10% of Proforma Invoice (deposit paid). |
| 3 working days before arrival. | Rooming list to have been received. | |
| On arrival. | Payment to have been made in full or credit card swiped and signature verified to receive full payment. | |
| On departure. | Payment of additional charges incurred during stay. |
| Time-Table | Client Requirements* | Cancellation Charges** |
|---|---|---|
| To confirm booking at any time. | A credit card guarantee, or deposit to be paid by cheque or cash equivalent to first nights accommodation within 5 working days of the enquiry to secure. If the enquiry is made less than 5 working days before expected check-in, then deposit should be paid as soon as possible and before 2 p.m. the day prior to arrival. Photo identification is required during the check-in process if a reservation is made for accommodation on the same night. |
If deposit not paid within 5 working days then reservation cancelled with no charge. In the event of cancellation after the room is secured and within 2 weeks of your arrival, then 10% of your deposit will be forfeit. |
| By 2pm, 48 hours prior to arrival. | One night's room charge (for each room booked). | |
| On arrival. | Payment to have been made in full. | |
| On departure. | Payment of additional charges incurred during stay. |
| Time-Table | Client Requirements* | Cancellation Charges** |
|---|---|---|
| To confirm booking at any time. | A letter on Company headed paper confirming that full payment may be taken by credit card signed by a card signatory or a Deposit for the Room Hire charge. |
|
| By 2pm, 48 hours prior. | Final number of guests to be confirmed. | 100% of room hire charge. |
| On arrival. | Payment to have been made in full. | |
| On departure. | Payment of additional charges incurred. |
Accommodation Contracts:
For Services involving accommodation, the Client must supply rooming lists to the relevant contact of the Hotel on the date(s) calculated by reference to the Schedule. Failure to provide a rooming list by this time will be deemed cancellation of the booking and the cancellation charges detailed in the Contract will be applicable. Cancellation charges will also be payable should the number of rooms required reduce by more than 10% of the total specified in the Contract based on the total numbers cancelled.
Conference, Meeting Room, Functions & Dining Contracts:
For conference, meetins, dining, and functions as specified in the Contract, final numbers must be received by the contact of the Hotel no less than 96 hours prior to the Reservation Date. Should the number of guests reduce by more than 10% of the total in the Contract, cancellation charges as set out in the Contract will apply and must be paid by the Client based on the total numbers cancelled.
*Where Account Facilities have been confirmed no Deposit is required but the Account is payable in full on receipt of invoice.
**All cancellation charges are subject to possible full reimbursement if accommodation is re-let and payment has been in accordance with Contract.
© The Quality Hotel Birmingham Airport/NEC, 2009 (all rights reserved)